Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a poker site we cover? This page explains how to reach us and what we can (and can't) help with.
How to reach us
The quickest way to contact Best Poker Sites is by email at [email protected]. We read every message and aim to respond within a couple of business days, though it can take a little longer during busy periods.
When you write in, it helps to be specific — tell us which poker site or page you're asking about, and include any relevant details (screenshots, dates, state you're playing from) if you're reporting something like an outdated bonus figure or a broken link.
What we can help with
- Corrections or updates to our reviews of Coinpoker, Bovada, Stake, Ignition, Americas Card Room, Black Chip Poker, Ya Poker, BC Poker, BetOnline, Jack Poker, or any other operator we cover
- Questions about how we score and rank real money poker apps
- General feedback on the site, its content, or its usability
- Reports of outdated bonus terms, dead links, or factual errors
- Media, partnership, or business enquiries
What we can't help with
We're an independent review and comparison site, not a poker operator. That means we can't process deposits or withdrawals, resolve account disputes, verify your identity for KYC purposes, or access your account on any poker site. For any of that, you'll need to contact the operator's own customer support team directly — details are usually in their app or on their site under a help or support section.
We also can't offer legal, financial, or gambling counselling advice. If you're concerned about your own or someone else's gambling, see the responsible gambling guidance and helpline information below.
How your feedback shapes this site
Real player feedback — good or bad — feeds directly into how we assess sites. If you've deposited, played, or tried to cash out at one of the operators listed here and had a different experience than what we've described, that's useful to us. We factor reader reports alongside our own research when we update reviews, though we don't publish unverified claims as fact, and we don't use testimonials as a substitute for checking licensing, payment terms, and traffic data ourselves.
You can read more about how we compare and rank sites, and how commercial relationships work on this page, in our About Us section and in our Terms and Conditions.
A note on commercial relationships
Best Poker Sites may earn a commission when readers sign up through links on this site. That doesn't influence which sites we rank higher or how we describe their strengths and weaknesses — our editorial assessments are kept separate from any commercial arrangement. If you have questions about how a specific ranking was reached, our contact email above is the right place to ask.
Responsible gambling
Online poker for real money is only available to adults aged 21 and over in most regulated US states (18+ in a small number of states). It should be treated as entertainment, not as a way to earn income or solve financial problems — skill can improve your results over time, but it never removes the risk of losing money.
If gambling stops being fun, or you're finding it hard to stick to limits you've set for yourself, help is available. Call or text 1-800-GAMBLER for free, confidential support, or visit our Responsible Gambling page for further resources, including state-specific self-exclusion programs.
Before you write in
If your question is about which poker app suits you best, our reviews and comparison tables cover traffic, rake structures, bonus terms, and mobile experience in detail — that's often faster than waiting on a reply. But if none of that answers what you need, we're happy to hear from you directly at the email address above.