Monday, January 17, 2022

Walmart is beefing up its InHome delivery service for groceries

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Walmart is expanding its InHome delivery service, which plans to reach 30 million households this year and hire 3,000 delivery partners, the company said Wednesday.

The two-year service is available to six million households, and Walmart is stepping up by hiring more specialized delivery staff who use smart technologies such as body cameras and security codes to access customers ’homes, even putting their food in the fridge. they are.

This service is “the perfect solution for customers who want to spend their lives without having to worry about going to the store or being at home to receive delivery,” said Tom Ward, senior vice president, Walmart U.S. last mile.

Walmart is also adding a new fleet of electric supply vans to the program.

But the timing of the expansion during the pandemic is interesting, industry experts say.

Retail consultant Brittain Ledd told The Post: “It’s weird to push a service because consumers continue to self-quarantine to avoid contact with strangers.”

The goods are delivered to customers’ homes in plastic boxes.

Also, hiring low-wage, hourly workers remains a challenge for most employers – and Walmart is offering only $ 1.50 per hour for InHome delivery employees.

“The role of a mature driver is a new, full-time position in Walmart stores that aims to hire highly qualified partners who are interested in customer service outside the store and in the community,” the company said. statement.

The program was originally backed by Mark Lore, Walmart’s former head of e-commerce, who resigned in early 2021 after five years of work, and he decided to bring Walmart into conflict with its main rival, Amazon. Ladd.

“Walmart knows that if they can gain the trust of consumers to deliver products to their homes, they can fulfill more orders from their stores and collect deliveries,” Ladd added.

A handheld device that scans Walmart goods.
Walmart employees scan what is delivered to customers ’homes.

InHome “is an important part of the last mile delivery strategy, which includes creating low-cost last mile delivery,” Walmart said in a statement.

According to Walmart, the service costs $ 19.95 per month, or $ 148 per year, including tips included in the membership fee. Customers can extend their one-time access to an InHome partner by using an existing smart lock, garage keyboard, or purchasing a new smart lock from InHome for $ 49.95.

Customers place their orders in the Walmart app and can return unwanted items through delivery staff.

“We’ve known over the years that we’ve tried our InHome offer,” Ward told Acesparks, “customers like the convenience of putting what they order in the fridge, freezer or freezer. on their desk, or in the garage when they get home. And they can simply set it up and forget and do whatever they want to spend their time on.

Outside the Walmart store at night.
Walmart hires 3,000 partners to deliver to customers ’homes.
Walmart app on your smartphone.
Delivery orders are placed in the Walmart app.

The company did not immediately explain its policy toward pet dogs that could attack strangers entering their homes.

Instead, Amazon announced a similar service in 2017 – Amazon Key – that allows suppliers to drop packages into Amazon Prime customers ’homes using smart technology and cameras.

According to the Amazon website, the service was “suspended” during the pandemic, but Prime customers can still choose to deliver to their garages.

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