The U.S. Postal Service’s massive distribution warehouse in Teterboro has become a “black hole” for delayed and lost packages – squeezing customers across the country, according to The Post.
David Yoho from West Virginia had to wait 22 days for the New Balance sneakers he ordered at Amazon Prime because, according to screenshots of their correspondence, they stayed in Teterboro. Guam resident Connie Yang recently ordered a $ 600 computer from Manhattan-based B&H Photo Video. He said he was sent within 20 days of landing in Teterboro.
“This is the third package lost at this facility in the last month,” wrote an angry entrepreneur who monitors health, safety and community issues on Safelyhq.com. “What’s going on there? They lost my $ 200 product.”
About 40 complaints have been posted on safelyhq.com since Sept. 9, but the number of affected consumers and businesses could be in the thousands, said Patrick Quade, manager of iwaspoisoned.com.
“It’s unparalleled to receive a report of this level for a single mail delivery device in so long,” Quade said.
The snafus at Teterboro Council, a few miles west of Manhattan along the Goodson River, came at a time when Postmaster General Louis DeJoy was announcing a national postal slowdown as part of a cost-cutting plan that went into effect Oct. 1. when the first-order mail is delayed for about a day, the plan envisages shortening the airmail and limiting one-day mail delivery.
However, the USPS stressed that the Teterboro situation had nothing to do with cost cuts, instead blaming Hurricane on the Moon. The USPS reported that the roof of a nearby Greater Newark Processing Distribution Center “partially collapsed” due to a storm on Sept. 1. Mail sent by Newark – 250-300 thousand per day – was sent to other facilities, including Teterboro.
In addition, the USPS confirms that Teterboro “had no major delays in processing.” In the summer, there was even a new 248-foot-long mail sorting machine that had to sort 6,500 packets per hour, or about 1,000 more than the previous system.
“Although we are aware of some delays, overall package services continue to improve despite the increase in volume due to the collapse of the Newark facility,” the USPS said in a statement.
In fact, many customers realize that the USPS has not provided any updates or notifications about delays, or even that they have filed a claim for the return of lost mail or a refund. This includes a large package to a Tennessee consumer who paid $ 26 for a two-day delivery, and a Westchester, New York, customer who paid $ 72 to Priority Mail.
“You can’t call anyone and I need this package for the event,” a customer from Alabama wrote on Safelyhq.com on September 23. “I feel terrible for those in need of medication or an emergency.”
“The collection has been on Teterboro since September 3. There are no updates on September 25 now!” – The Virginia customer was furious.
Dozens of angry consumers are posting missing mail experiences on Teterboro on Reddit, including a photo of the package that was “12 days late and 11 days not updated.”
However, the package included an excuse from USPS because its content is $ 130, according to a Reddit user.